Refund Policy

1. Business Model

Storified provides paid digital business and professional profile services, including listing setup, onboarding, profile creation, verification-related review, content formatting, publication, visibility support, and other related digital service work.

Because these services involve time, review, setup, administration, and digital delivery, refunds are limited once work has started.

2. Refund Eligibility

A refund may be considered only where all of the following apply:

• the refund request is made within 7 calendar days of payment
• no onboarding work has started
• no profile setup work has started
• no verification or review work has started
• no listing or profile has been published
• no promotional, formatting, administrative, or account activation work has been carried out

Where all of the above conditions are met, Storified may issue a full or partial refund at its discretion, subject to any payment processing deductions where applicable.

3. Non-Refundable Circumstances

A payment becomes non-refundable once any service work has started, including but not limited to:

• onboarding has begun
• business or professional information has been reviewed
• profile or listing setup has started
• verification-related checks or internal review has started
• content has been formatted, uploaded, edited, or prepared
• the profile or listing has been published or made live
• any visibility, directory, media, or promotional service work has been delivered
• any custom digital work connected to the subscription has started

No refunds will be given for unused time, change of mind after work has started, lack of use, delayed use by the client, or dissatisfaction based on preferences not previously agreed in writing.

4. Annual Subscriptions

All subscriptions are billed on the published annual basis unless stated otherwise. Once the paid service has moved into onboarding, setup, review, activation, or publication, the annual subscription is non-refundable.

No pro-rata refunds are provided for partial use of the subscription term unless Storified decides otherwise in exceptional circumstances.

5. Renewals

Clients are responsible for managing their renewal dates. If a subscription renews, the renewed payment is non-refundable once the renewal has been processed and the renewed service term has started, except where Storified decides otherwise or where applicable law requires a refund.

To avoid renewal charges, cancellation requests must be made before the renewal date.

6. Pricing Tiers & Registrations

Where pricing is based on category tiers, registration milestones, founding rates, or later pricing stages, no refund will be given because a previous or future client paid a different price. Each client purchases at the live published rate available at the time of payment.

7. Affiliate-Related Sales

Where a registration is made through an affiliate referral:

• affiliate commission is only valid on cleared, completed, non-refunded payments
• if a payment is refunded, cancelled, reversed, disputed, or charged back, any related affiliate commission may be cancelled, withheld, adjusted, or recovered
• Storified may delay affiliate payout until the refund review period has passed

8. Charity Allocation

Where Storified states that part of a registration supports charity, the charity allocation is only treated as final after the payment is confirmed and the refund review period has passed. If a registration is refunded, reversed, or cancelled, the related charity allocation may also be cancelled or adjusted.

9. Chargebacks & Payment Disputes

Clients must contact Storified first to request assistance with any billing issue. If a payment is disputed through a bank, card provider, or payment processor without first contacting Storified, the related account, listing, profile, service access, or affiliate status may be suspended while the matter is reviewed.

10. Incorrect or Duplicate Payments

If a client is charged incorrectly or makes a duplicate payment by mistake, Storified will review the matter and, where appropriate, issue a correction or refund.

11. Consumer Rights

Nothing in this Refund Policy removes any statutory rights that apply where mandatory law provides otherwise. Where a client is purchasing as a consumer and consumer protection law applies, Storified will apply those legal rights to the extent required.

12. How to Request a Refund

Refund requests must be submitted in writing and include:

• full name
• business or profile name
• email address used for purchase
• payment date
• reason for the request
• proof of payment where available

Storified may request further information before making a decision.

13. Review of Requests

Each refund request is reviewed against:

• the payment date
• service stage reached
• work already carried out
• publication status
• account activity
• any abuse, fraud, or misuse indicators

Submission of a request does not guarantee approval.

14. Policy Changes

Storified may update this Refund Policy from time to time. The latest version published on the website will apply to new purchases from the date of publication.

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